Medical Alert Systems

Alert systems help people with medical emergencies stay active and independent. They connect to a response team through a wearable button that works whether you're at home or on the go.

Alerts can be sent by government agencies, schools (higher education and K-12), media stations, and other organizations. They can be sent to select groups or broadly to the public.

What is a Medical Alert System?

A medical alert system provides a layer of safety in and out of the home, giving seniors and those with health concerns peace of mind and the ability to live independently. It typically consists of a base station, a wearable button you can use as a pendant or bracelet, and a monitoring service.

If the user pushes their emergency button, it connects them with a call center representative who will ask about the situation and what help they need (if any). A monitor can also dispatch emergency medical services or contact someone in their emergency contacts list to come check on them.

Many medical alert systems operate on cellular connections, which means they don’t require a separate landline or Wi-Fi to function. However, users should check with the company’s cellular provider to ensure they’ll have strong coverage in their area before signing up.

Some companies offer a cellular plan that includes their monitoring services, which can be beneficial for those who want to keep costs low. Additionally, most medical alert devices have the option to add extra features like GPS tracking, fall detection, personal directory assistance, daily check-in services, fitness tracking, and a caregiver smartphone app. The best medical alert systems provide straightforward pricing with no annual contracts or cancellation fees. Their equipment can connect via landline, VoIP, or cellular data and include 24/7 customer service.

What are the Different Types of Medical Alert Systems?

There are two main types of medical alert systems: monitored and unmonitored. A monitored system includes a wearable device (typically a pendant, bracelet, or smartwatch) with an instant-connect button that connects to the provider's call center when pressed. The call center staff member will then evaluate the situation and, if necessary, dispatch emergency responders or contact caregivers. Monitored systems typically require a monthly fee and may offer additional perks like free spouse coverage, medication alerts, daily check-in calls, and replacement batteries.

Personal Safety Alarm An unmonitored system consists of a base station and one or more wall-mounted or wearable help buttons that have an on/off switch and two-way communication (microphone and speaker). Some devices include built-in fall detection sensors, which can automatically call a monitoring center when triggered by a user's fall. Many companies also offer a linked mobile app that family members can use to communicate with the user and track their location.

It's important to consider each company's average response time, which is listed on their website or by contacting customer service. You should also look at each company's cancellation policies to ensure you can cancel at any time without a penalty. In addition, ask whether the company offers any discounts or special deals for multiple people in the same household, veterans, or through a health insurance or senior care organization.

How Do Medical Alert Systems Work?

The most common medical alert systems (also known as personal emergency response systems or PERS) include a base unit with a digital communicator and a wearable help button that you can press in an emergency. The device will connect with a monitoring center, where an operator will talk with you through a speaker (typically with language support in upward of 100 languages) and determine the appropriate response. This may include calling emergency contacts or dispatching local emergency services. Some systems also have sensors that detect potentially life-threatening situations like carbon monoxide leaks or fires and automatically alert the monitoring center, if necessary.

You can find a wide range of medical alert systems with different prices depending on initial setup costs, monthly equipment and monitoring fees, and whether you sign up for a long-term contract or not. You should also ask the company about any discounts or deals they offer, including for multiple users, veterans, and people with certain medical conditions like epilepsy. You might also be able to use flexible spending accounts or health savings account funds through your employer to pay for the system.

Non-subscription medical alert systems typically have one-time set up costs that can be as low as $30, while subscription services have monthly fees that range from about $10 to $100, with the cost of the devices often bundled into the service. Some systems require a monthly minimum contract, but most have cancel-at-anytime policies.

Where Can I Buy a Medical Alert System?

You can find medical alert systems at many retailers, including Walmart and Walgreens. You can also order online, but we recommend visiting a physical store before making any final decisions to see what equipment looks like and test it for comfort, such as whether the help button is easy to reach and operate. Viewing devices in person can help you figure out what size and weight you may be comfortable with and how the device will fit on a table or bathroom shelf, as well.

Some companies offer bundles with two devices at a discounted price. For example, One Call Alert’s Mobile Double package offers two water-resistant devices that can be used at home or on the go. Bundles usually include a monthly service fee and a device or accessory charge, such as a wearable help button or wall-mounted sensor.

Some companies also provide additional services, such as fall detection and medication reminders. These features can be helpful for people who are prone to falls or who take multiple medications that require careful monitoring. Whether these extras are worth the added cost depends on what you need from your medical alert system. In our survey, most respondents reported that fast response times were the most important feature for them to consider when purchasing a device. Other important factors to think about include your budget and if you qualify for money-saving benefits programs.